Customer Service Specialist
Summary
| Title: | Customer Service Specialist |
|---|---|
| ID: | 1084 |
| Department: | Client Services |
| City: | N/A |
| State: | N/A |
Description
Kings III Emergency Communications is the nation’s leading provider of emergency telephones for elevators, parking garages, and public/commercial swimming pools. We offer our clients comprehensive solutions that include equipment installation, 24-hour monitoring, and routine/emergency maintenance and repair services.
Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are now adding a Customer Service Specialist to help keep our accounts up-to-date, insuring delivery of a great experience to our customers.
Responsibilities:
- Gathering information from customers via incoming/outbound calls
- Proactive customer outreach calls and emails
- Keying client data into accounting and monitoring computer systems
- Initiating and responding to customer e-mails
- Updating vendor compliance items such as insurance certificates
- Delivering excellent customer service internally and externally
Required Skills and Experience:
- Excellent people skills including friendly natural demeanor
- Ability to quickly assess customer needs and rapidly adapt to various customer personalities
- Intermediate computer skills including Outlook, Word and Excel as well as CRM, Accounting and other software applications
- Quick and accurate data entry
- Excellent attention to detail
- Good written and verbal communication skills
Preferred Skills and Experience:
- One to three years of inside sales or customer service experience
- Some college education
Benefits:
Kings III provides competitive compensation along with benefits including 401(k), PTO and insurance.
Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
This opening is closed and is no longer accepting applications
