Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.

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Kings III promotes five core values:

1. Honesty and integrity
2. Service to the customer above all else
3. Do what is right
4. Good enough is not good enough; pursue excellence
5. Encourage individual initiative and growth

Our desire is to hire dedicated employees that can live out these core values in their everyday life at Kings III. Our Customer Service Team operates M-F 8-5. We offer a competitive pay and benefit package. We strive to create a great work environment, and our employee reviews list continues to speak to our success.

Customer Support Specialist

Position Summary:

Primarily responsible for handling incoming telephone calls from Kings III customers regarding the installation, service, maintenance and support of their emergency telephone equipment

Position Responsibilities include, but not limited to:

• Field customer inquiries via phone and email. Troubleshoot and resolve hardware issues, schedule service appointments, and respond to customer concerns.
• Proactive outreach to customers to obtain status changes at customer sites in an effort to coordinate the delivery of Kings III services
• Participates in the transmission of notices to clients when a subscriber system has not transmitted a test signal to the Kings III Emergency Dispatch Center
• Interact with multiple software platforms to serve customer needs.
• Apply critical thinking and problem-solving skills.
• Contribute to the improvement of department processes and procedures.
• Any other duties assigned by Supervisor/Manager

Essential Skills and Experience Required:

• Customer service or contact center background, including escalated customer scenarios
• High School Diploma
• Professional Written and Oral Communication Skills
• Basic MS Word, Excel, and Outlook
• Typing at 45 wpm
• Organizational Skills
• Accuracy and dependability
• Punctual and regular attendance
• High attention to detail and accuracy

Preferred Skills and Experience:

• 1 year of previous b2b customer service/call center experience
• Proficient user of Word and Excel
• Bi-lingual in English / Spanish a plus

Pay will be commensurate with experience and skills.
 

About Our Company

At Kings III, we specialize in reducing risk, liability and costs for our customers. We provide complete, compliant and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients. At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.
 

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.