Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.

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Emergency Call Center Operator/Dispatcher
Kings III is a growing fast paced company looking for only the best to join our emergency dispatch team. Our emergency dispatchers are dedicated to making a difference and saving lives, every day.

What we do:
Kings III Emergency Communications provides push button emergency telephones nationwide for elevators, parking garages, swimming pools etc.

Required Skills and Experience:

• Previous experience in a customer service role
• High school diploma or GED
• Extraordinary customer service skills including needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills, giving full attention to what other people are saying, asking questions as appropriate without interrupting at inappropriate times
• Working knowledge of Microsoft Word, Excel and Outlook
• Self-motivated with ability to work independently as well as part of a team
• Accurately type at least 38 wpm with an accuracy rate of 95% or better
• High attention to detail and accuracy
• Dependable, organized and detail oriented
• Positive, competitive and determined attitude. A sense of humor is a plus!

Beneficial (but not required) Skills & Experience:

• Bilingual in English and Spanish
• Current CPR/AED, HIPAA and/or AEMD certifications
• Current State of Oregon Alarm Monitor Private Security Professional license
• Previous experience with Manitou and/or Sedona Office

What you'll do:
As an Emergency Dispatcher, you will be handling calls from our push button emergency phones. We provide extensive, on the job training. Each day you will be helping those in need while working in a close, supportive environment.
Since emergencies can happen at all hours of any given day, Kings III Emergency Dispatch Center operates 24 hours, 7 days a week, 365 days a year. Must be available for 3rd shift (12:00am- 8:30am) and available to work both Saturday and Sunday as well as holidays.

What you'll get:

• A family-oriented, fast growing, top ranked company that places a priority on individual employee growth and well-being
• A strong benefits package including 401(k), Health, Dental, Vision insurance and PTO
• Starting pay rate of $17/ hr.

About Our Company

At Kings III, we specialize in reducing risk, liability and costs for our customers. We provide complete, compliant and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients. At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.

You will find our core values, listed below, deeply engrained in the fabric of the company. It’s important that everyone in the business is dedicated to these values, and managers in particular, as we work to lead and grow a team of good citizens – internally and externally speaking.

1. Honesty & Integrity

2. Service to the customer above all else.

3. Do what is right.

4. Good enough is not good enough; pursue excellence.

5. Encourage individual initiative and growth.

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.