Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.

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Customer Retention Coordinator

Kings III Emergency Communications is a leading provider of emergency telephones nationwide for elevators, parking garages, and public/commercial swimming pools. Kings III Emergency Communications has provided turnkey installation, maintenance, and monitoring services for our emergency communication products since 1989.

We are adding a Customer Retention Coordinator in order to help keep our account attrition low. The primary objective is to be attentive to our clients’ needs and to develop and maintain positive relationships with our customers.

Responsibilities

• Quickly and efficiently respond to cancellation of service requests with attention towards convincing the customer to stay with Kings III.
• Reaching out both by telephone and email to customers at higher risk of cancelling in order to resolve their issues and reinforce the value of our services.
• Develop a good general understanding of our products & services, as well as the numerous functional areas of our organization so that you are prepared to assist with issue resolution.
• Deliver the best possible client experience. Every situation will not be easy, but your goal is to deliver an experience that the customer will be satisfied with.
• Add new accounts to our accounting and sales management systems.
• Respond to customer inquiries and requests for billing rates, contract copies, and telephone numbers used by our equipment, while trying to ascertain the reasons for their inquiry. Are they simply gathering information as a new manager or are they preparing to cancel?
• Works closely with outgoing and incoming ownership to ensure a smooth transition of service with Kings III retaining the account.

Qualifications

• Strong people skills including a friendly natural demeanor, ability to quickly assess needs, and rapidly adapt to various customer personalities.
• Customer care, 1-3 years of inside sales or telemarketing experience would be ideal.
• Attention to detail is required is key. Customers need to be billed and serviced correctly.
• Confidence and enthusiasm are very helpful in reinforcing customers’ buying decisions.
• Excellent written and verbal communication skills are essential.
• Dependability with strong work ethic is critical.
• Strong multi-tasking and organization skills.
• Some College preferred.
• MS Word, Outlook, Excel knowledge is required.
• Helpful Computer Skills- Manitou, Sedona and any Customer Relationship Management programs such as Salesforce.com , ACT or Goldmine.

Compensation

We provide a competitive salary along with a strong benefits including matching 401(k), Medical, Dental, Vision, Paid Holidays, PTO.

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Our Company

At Kings III, we specialize in reducing risk, liability and costs for our customers. We provide complete, compliant and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients. At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.


You will find our core values, listed below, deeply engrained in the fabric of the company. It’s important that everyone in the business is dedicated to these values, and managers in particular, as we work to lead and grow a team of good citizens – internally and externally speaking.

1. Honesty & Integrity
2. Service to the customer above all else.
3. Do what is right.
4. Good enough is not good enough; pursue excellence.
5. Encourage individual initiative and growth.

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.